Service Associate (Teller) - Travel

First Merchants Brand•New Haven, IN

About The Position

First Merchants Bank is seeking a Service Associate – Reserve (Travel Teller) to join our team! This full-time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience. As part of this role, you will: Provide excellent customer service by: Responding to customer requests for banking transactions. Answering customer inquiries and problems with solutions that meet the customer’s current needs. Continually building customer loyalty and customer advocates. Contribute to overall banking center operation by: Balance cash, daily transactions, vault and ATM. Understanding and ensuring compliance, regulations and reporting. Following information security policy and verification procedures to protect customer privacy. Assist with opening and/or closing banking center. Actively participate in a high performing sales environment by: Selling bank products, making customer referrals and other activities to support the goals. Knowing about all bank products. Participating in daily/weekly meetings and coaching sessions. A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

Requirements

High School Diploma or Equivalent.
3 months of sales, cash handling, or related experience.

Responsibilities

Responding to customer requests for banking transactions.
Answering customer inquiries and problems with solutions that meet the customer’s current needs.
Continually building customer loyalty and customer advocates.
Balance cash, daily transactions, vault and ATM.
Understanding and ensuring compliance, regulations and reporting.
Following information security policy and verification procedures to protect customer privacy.
Assist with opening and/or closing banking center.
Selling bank products, making customer referrals and other activities to support the goals.
Knowing about all bank products.
Participating in daily/weekly meetings and coaching sessions.