Service Associate II, Distribution Operations (M-F 3:00pm to 11:30pm)

UPS•Carol Stream, IL

4d•$20 - $32

About The Position

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer. Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires skills developed through formal training or work experience. Works within established procedures and guidelines. Completes assigned tasks with a moderate degree of supervision. Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Requirements

The ability to lift up to 70 lbs
An ability to perform all warehouse activities including but not limited to picking, packing, shipping, receiving, put-away, cycle count, and inventory audit
Utilize radio frequency (RF) scanners to electronically perform warehouse activities
Perform all tasks using defined job processes with a high level of accuracy and minimal supervision
Utilize computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control.
Ensure transaction accuracy along with safety and quality compliance
Successful completion of a background check
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

package handling
inventory control
shipping services
picking
packing
shipping
receiving
put-away
cycle count
inventory audit
outbound process
inbound process
inventory control
government compliance
inbound receipts
kitting
processing orders
procuring suppliers
managing inventory
staffing
facility inspections
employee engagement
development
safety
security
profitability
forecasting
allocations
adjustments
creating annual business plans
retaining and strengthening customer relationships
face to face customer service
identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation
support to field stocking locations (FSL)
support agent locations across multiple geographies
support the provider network