Service Assistant

Morrison Industries • Brighton, MI

49d • $21 - $26 • Onsite

About The Position

Morrison Industrial Equipment is looking for a Service Assistant to join our team at our Brighton branch, located at 1183 S Old US Highway 23, Brighton, MI 48116-1604 . This team member will work Monday-Friday, 8:30am-5pm, and will work 40 hours a week. Compensation starts from $21-26/hour, depending on experience. Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and so much more. This company is family owned and offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more! Morrison Industries consists of Cisco, Forklifts of Michigan, Morrison Industrial Equipment, Mor-Son Leasing Co., Used Parts Depot, and Quantum Lift. Check us out at www.morrison-ind.com

Requirements

• Strong interpersonal skills
• Excellent written and verbal communication skills
• Strong mechanical knowledge
• Computer skills, intermediate level, including experience with Microsoft Office 365
• Ability to multi-task and prioritize in a fast-paced environment
• Excellent customer service skills

Responsibilities

• Processing of technician timecards and organizing weekly payroll.
• Opening, processing, and monitoring of work orders to ensure successful and efficient service.
• Proactively contacting customers to provide repair status of units.
• Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
• Repair estimate preparation, presentation, and processing.
• Processing of warranty claims.
• Answering phones and assisting customers with a positive customer focused attitude.
• Assisting with rental inquiries, quotations, set-up and deliveries.
• Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
• Additional duties, as assigned.

Benefits

• We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment.
• In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year.
• You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed