Service Assistant

HTX Material Handling • Houston, TX

1d • Onsite

About The Position

The Service Assistant supports the Service Department by coordinating administrative functions, assisting technicians and customers, and ensuring smooth daily service operations. This role is critical in a fast-paced, growth-oriented material handling environment where equipment uptime and customer responsiveness are key.
The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working in a hands-on industrial setting.

Requirements

• 5+ years administrative experience (service department experience preferred)
• Strong organizational and multitasking skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong communication skills (phone and email professionalism)
• Ability to work in a fast-paced, team-oriented environment
• Self-starter (limited bureaucracy, high accountability environment)
• Comfortable wearing multiple hats
• Customer-service mindset
• Sense of urgency
• Team player with cross-department collaboration

Nice To Haves

• Experience in material handling, automotive, heavy equipment, or industrial service environment a plus
• ERP or service management software experience preferred

Responsibilities

• Support Service Manager with daily scheduling and work order coordination
• Open, process, and close service work orders accurately and timely
• Communicate with customers regarding service status, updates, and follow-ups
• Assist technicians with parts lookup, paperwork, and documentation
• Coordinate warranty claims and service documentation
• Maintain service records and ensure accurate data entry
• Support billing coordination with Accounting
• Track technician time, service metrics, and department reporting
• Assist with inventory and parts coordination as needed

Benefits

• Competitive hourly wage based on experience
• Health, dental, and vision insurance
• PTO and holidays
• Career advancement opportunities in a growing company
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed