Service Assistant

Albany Subaru•Albany, CA

About The Position

Service Assistant The Service Assistant works with service department to provide exceptional customer service! He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, he or she works closely with the Sales and Service departments to meet our customers’ needs. In addition, he or she performs administrative duties, receives and process payments, operate the POS system and be accountable for his or her money drawer. The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Requirements

Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Working knowledge of the automotive industry
Highly professional and dependable
Safety and customer service oriented
Basic computer and internet skills
Outstanding communication skills
Professional appearance and work ethic
Ability to read and comprehend instructions

Responsibilities

Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
Coordinates questions and issues with the appropriate department personnel
Tracks sold vehicles and hot sheets
Confirms special order parts
Helps follow up with phone and internet sales leads
Provides administrative assistance as needed
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned