Service Assistant Manager

Bank of Tampa•Tampa, FL

About The Position

It is the goal of a Service Assistant Manager to enhance the overall smooth and effective functioning of the banking office with emphasis on developing and enhancing relationships with existing clients and targeted professionals. The Service Assistant Manager leads through example and delivers unsurpassed client service in all operational areas of the office. They ensure adherence to all policies and procedures and are accountable for all service and operational responsibilities within the banking office.

Requirements

Previous Teller experience preferably in a Head Teller or supervisory role.
3 years demonstrated experience in bank operations, leading, developing, coaching, and motivating personnel to create a positive team environment.
Broad comprehension of overall bank office operations including expertise in balancing client service with bank risk.
Proven background in sales and business development with existing and new clients, specializing in personal banking business.
Proficient in Microsoft Office suite.
Must be able to apply for and receive notary license in order to assist with loan closings/client requests.

Nice To Haves

2-year degree preferably with a business or finance focus, or equivalent combination of education and experience.

Responsibilities

Consistently deliver outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
Act as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
Manage the smooth and effective functioning of a banking office and is capable of training to achieve a high performance team by defining performance standards, goals, and appropriate training.
Responsible for conducting and facilitating monthly, quarterly, semiannual, and annual office audits to mitigate and control risk.
Partake in the monthly collaborative meetings with colleagues and Banking Support Managers.
Responsible for scheduling and time card management.
Responsible for the supervision of the cash operation and customer service areas of the Bank and direct daily operations.
Function as the highest level of operational leadership in the banking office.
Cross-trained to assist the Client Banking Specialist role.
Serve as the primary conduit between the banking office and the operations center to ensure client satisfaction balanced with operational parameters.
Adapt interpersonal style to highly diverse individuals and groups in a range of situations and anticipates change and adapts own plans and priorities accordingly.
Delegate authority to match responsibility, and hold staff accountable for agreed upon commitments coaches and support staff in taking independent action.
Communicate equally effectively with all organizational levels understands others' complex or underlying needs, motivations, emotions or concerns and communicates effectively despite the sensitivity of the situation.
Use a wide range of features or options for a given software package uses a few different software packages to produce the desired result.
Take part in the budget process, expense control, and demonstrate advanced knowledge of compliance, regulatory, and banking policies and procedures.