Service Assistant & Customer Representative

Sunset Ford of Waterloo•Waterloo, IL

3d•$18 - $20•Onsite

About The Position

Do you have Customer Service, Automotive, and Administrative experience? At Sunset Ford of Waterloo, we're hiring a Service Assistant or Service Administrator Assistant to join our team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Pay starts between $18-20 based on experience / ability. Candidate will be eligible for wage review after 90 days, 6 months, and 1 year, then yearly thereafter. This position is 7am-5pm with a 1 hour lunch, Monday - Friday, which includes 5 hours of Overtime Pay each week. Sunset Ford of Waterloo is hiring and seeking the help of a full time Service Assistant or Service Administrator Assistant with the growing needs of our 114 year old business. Customer service, vehicle throughput, and internal efficiencies are of the utmost importance to us in our Service Department. As the demands for all three of these have increased, so has our need for a candidate who possesses strengths to identify and establish resolutions for our company and help with overflow tasks by our office managers. Job Overview The Service Assistant would be responsible for answering incoming calls and booking automotive service appointments (repairs or basic oil changes), coordinate automotive repairs on dealership owned vehicles and process related paperwork, help put customers into rental vehicles, coordinate transportation shuttles, assist with cashiering related processes for the Service department, and fill in where needed. This candidate will get to work with our Service Director, Office Manager, Sales Manager, and General Manager to ensure first hand information is being communicated to them directly. This position is also aimed at helping resolve and process Ford warranty claims, assisting guests pick up their vehicle and collect payment, contact and resolve unpaid claims through aftermarket warranty companies, communicating with the manufacturer and management team time sensitive findings, and helping develop and implement processes to increase internal efficiencies. Our likely candidate will be someone with prior dealership experience or strong administrative organizational skills and customer experience handling. We are looking for someone that wants to grow with our team, learn our ways of doing business, and help us improve our processes which ultimately in turn we reward through increase compensation.

Requirements

Strong verbal and written communications skills
Tech-savvy and experience with a CRM or the ability to quickly learn new software
Time management, prioritization, and multitasking skills
Team player attitude
Willing to submit to a pre-employment background check & drug screen
Clean driving record and valid driver’s license
Able to multitask
Some automotive vehicle knowledge or understanding.
Enjoys to work in a high pace / volume environment directly with people.
Must possess great people, administrative, organizational and communicative skills.
Quick on computers, ability to use Excel, Word, Outlook and cloud based shared documents
Great Attendance Record

Nice To Haves

prior dealership experience or strong administrative organizational skills and customer experience handling

Responsibilities

Answer incoming customer calls and schedule service appointments - this is the core of this position, knowing and understanding the complexities of our day to day operations.
Count the Cash Register drawer each day and report any imbalance
Process and document repairs for vehicles owned by the company - Pre-Owned and New Vehicles
Maintain and update all service and customer records as required by the manufacturer.
Process warranty related paperwork to ensure proper documentation and verifying criteria required by factory.
Keep abreast of all factory Recalls, announcements and procedures while updating our internal processes
Reconciling unpaid Account Receivables and working with service customers and staff to obtain payments.
Resolve Ford Warranty or 3rd Party Warranty claim corrections.
Coordinate and contract transportation needs, such as rental vehicles or shuttle service, for our guests
Cashiering guests picking up vehicles

Benefits

Work/Life Balance - Weekends Off
40 Hour Work Weeks and guaranteed work
100% Paid Health benefits for employee - Health, Dental, Vision
Retirement 401k Immediate and Automatic Enrollment
Opportunity to grow your pay = 3 Performance Reviews within the 1st year of employment!!!
Competitive Pay with experience
Team Atmosphere
Employee Discounts on Parts & Service
Employee Pricing on New & Used Cars
Referral Bonuses!
Paid Training and Certifications Transferable to any Ford store
Opportunity to grow and advance!