Service Apprentice Craftsman

BROAD RIVER RETAIL • Four Oaks, NC

8d • Onsite

About The Position

Broad River Retail is currently seeking a Service Apprentice Craftsman to join our Customer Experience team. The Master Craftsman provides world class customer service while assessing and repairing furniture in the customer’s home.

Requirements

• Desire for continuous learning and development
• Ability to keep accurate records of work performed to assist in statistical record keeping
• Demonstrate excellent organizational skills, high level of attention to detail and professionalism
• Exhibit a professional appearance at all times and display a strong work ethic
• Previous experience including assembling furniture or other goods and/or construction trade with the ability to use power tools safely and efficiently
• Product knowledge including various types of furniture and supplies
• Proper product handling and manipulation
• Ability to lift a minimum of 50 lbs.
• Knowledge of basic computer navigation, including data entry and internet navigation
• Knowledge of smartphone usage (i.e., taking photos, emailing, etc.)
• Excellent customer service skills, time management skills, and attention to detail while learning and working with a trainer
• Clean driving record with a valid drivers' license
• High School diploma or equivalent

Responsibilities

• Assessing damages and choosing appropriate methods of repair for wood furniture, leather, fabric, marble, and motion upholstery
• Working comfortably with hands
• Displaying an aptitude for craftsmanship, artistic and/or carpentry services
• Service-oriented, friendly, and helpful attitude with the intention of satisfying the customer 100% while exercising good judgment and strong problem-solving skills.
• Maintaining a clean and organized company vehicle to ensure all necessary tools are assessable and safely stored
• Learning new skills to successfully repair furniture in a customers home and determine showroom quality
• Perform additional functions that may be assigned at the discretion of management

Benefits

• Salaried position. There will be a Salary increases as well as potential monthly completion bonus upon completing apprenticeship.
• Performance-based bonus potential
• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at Ashley
• Internal Opportunities for career growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees