Service Appointment Scheduler - Delray Toyota
About The Position
Overview Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. Ed Morse is currently seeking a Service Appointment Scheduler/ BDC to join our team. Hourly Rate + Commission paid weekly!! We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, apply now for one of the largest family-owned auto dealer groups in the U.S.
Requirements
- Call Center and/or automotive experience preferred
- Bilingual English and Spanish preferred
- Strong written and verbal communication
- Energetic, well-spoken and have a passion for delivering excellent customer service
- Confident and go-getter personality
- Must be dependable and punctual
- Must be process-driven, coachable, and trainable
- Strong computer and Internet skills
- Must be able to commit 40-hour weekly with rotating Saturdays
- Must be able to pass a background check, drug test
- Must be motivated by reaching and exceeding goals
Nice To Haves
- Call Center and/or automotive experience preferred
- Bilingual English and Spanish preferred
Responsibilities
- Ensure all inbound service inquiries are answered promptly, professionally, and according to script
- Make outbound calls to follow up with customers
- Respond to customer emails and chats
- Confirm appointments and reschedule missed appointments
- Log customer information and purify CRM
- Responsible for helping to drive traffic to our dealerships
Benefits
- Weekly Pay
- Uncapped earning potential! -Bonuses, Commissions, etc.
- 401K with company match
- Competitive Health Benefits including: Medical, Dental, Vision
- Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
- Employee Assistance Program
- Quarterly Wellness Program
- Vacation Pay
- Six Paid Holidays each calendar year
- Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
- Employee Referral Program - Get rewarded for working with friends
- Become involved in our community with Ed Morse Cares
- Unlimited career potential - opportunities in multiple states with over 30+ brands
- Ongoing Education - receive manufacturer and product knowledge training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
