Service Appointment Scheduler / BDC- EC

Ed Morse Automotive•Delray Beach, FL

12d

About The Position

Overview Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, AZ and CO with over 50 locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. Ed Morse is currently seeking a Service Appointment Scheduler / BDC East Coast to join our Delray Toyota team . Hourly Rate + Commission paid weekly!! We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, apply now for one of the largest family-owned auto dealer groups in the U.S.

Requirements

Must be dependable and punctual
Must be process-driven, coachable, and trainable
Strong computer and Internet skills
Must be able to commit 40-hour weekly with rotating Saturdays
Must be able to pass a background check, drug test

Nice To Haves

Call Center and/or automotive experience preferred
Bilingual English and Spanish preferred
Strong written and verbal communication
Energetic, well-spoken and have a passion for delivering excellent customer service
Confident and go-getter personality
Must be motivated by reaching and exceeding goals

Responsibilities

Ensure all inbound service inquiries are answered promptly, professionally, and according to script
Make outbound calls to follow up with customers
Respond to customer emails and chats
Confirm appointments and reschedule missed appointments
Log customer information and purify CRM
Responsible for helping to drive traffic to our dealerships

Benefits

Weekly Pay
Uncapped earning potential! -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
Unlimited career potential - opportunities in multiple states with over 30+ brands
Ongoing Education - receive manufacturer and product knowledge training