Service Appointment Coordinator

Friendship AutomotiveBristol, TN

About The Position

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group. We're looking for an Appointment Coordinator to join our Service Team The best candidates are friendly, reliable, and enjoy grasping new concepts quickly.

Requirements

  • Strong focus on providing excellent customer service in a fast-paced dealership
  • Internet and computer savvy
  • Excellent written and verbal communication skills
  • Ability to work well in a process-driven environment
  • Detail-oriented and organized
  • Available to work flexible hours, including some Saturdays

Responsibilities

  • Respond quickly and professionally to service department phone inquiries
  • Set customer appointments to visit service department
  • Provide customers with dealership information
  • Accurately answer customer questions using word tracks or templates
  • Make customer reminder and follow up calls
  • Utilize and maintain Customer Relationship Management system daily

Benefits

  • Our benefits package includes medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
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