Service Appointment Coordinator

Friendship Automotive • Bristol, TN

2d

About The Position

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group. We're looking for an Appointment Coordinator to join our Service Team The best candidates are friendly, reliable, and enjoy grasping new concepts quickly.

Requirements

• Strong focus on providing excellent customer service in a fast-paced dealership
• Internet and computer savvy
• Excellent written and verbal communication skills
• Ability to work well in a process-driven environment
• Detail-oriented and organized
• Available to work flexible hours, including some Saturdays

Responsibilities

• Respond quickly and professionally to service department phone inquiries
• Set customer appointments to visit service department
• Provide customers with dealership information
• Accurately answer customer questions using word tracks or templates
• Make customer reminder and follow up calls
• Utilize and maintain Customer Relationship Management system daily

Benefits

• Our benefits package includes medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees