Service appointment coordinator

Mills Auto Group • Pineville, NC

1d

About The Position

Classic CDJR Pineville is a fast-paced, customer-focused automotive dealership committed to providing exceptional service and friendly experience. We're looking for an organized and energetic individual to join our team as a Service Appointment and Rental Coordinator. This role is the first point of contact for our customers-both in person and on the phone. The ideal candidate will handle incoming calls, schedule service appointments, assist with vehicle rentals, and provide general administrative support to the team.

Requirements

• Previous experience in customer service or administrative support (automotive experience a plus)
• Strong communication and organizational skills
• Ability to multitask and prioritize in a busy environment
• Proficient in Microsoft Office and comfortable learning new software systems
• Professional, friendly, and reliable demeanor

Nice To Haves

• automotive experience a plus

Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner
• Schedule service and maintenance appointments using our dealership software
• Coordinate vehicle rentals and loaner car program, ensuring proper documentation
• Greet customers and assist with general inquiries
• Perform administrative duties such as data entry, scanning and handling emails, text messages, etc.
• Support the service and sales departments as needed

Benefits

• Competiive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on vehicles and services
• Opportunities for growth within the dealership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed