Service Appointment Coordinator

Buss Ford Lincoln • McHenry, IL

1d

About The Position

The Head Appointment Coordinator serves as the first point of contact for our Service Department and plays a critical leadership role in scheduling, customer communication, and driver coordination. This position ensures smooth daily operations by managing appointments, overseeing drivers, and delivering exceptional customer service.

Requirements

• Strong communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Leadership and team coordination skills.
• Professional demeanor and problem-solving mindset.

Nice To Haves

• Experience managing schedules
• Customer service experience
• Leadership experience

Responsibilities

• Greet customers as they walk in the door and direct them to where they need to go
• Answer incoming customer calls
• Scheduling service appointments
• Manage vehicles towed into dealership
• Manage a small group of pick up and delivery drivers
• Customer communication

Benefits

• Medical and Dental Insurance
• Voluntary Insurance (life, disability, etc.)
• 401(k) Plan with Company Match
• Paid Time Off
• 7 Paid Holidays
• Employee discounts on Parts, Service and Vehicle purchases
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed