Service Appointment Coordinator - AutoNation Chevrolet Valencia
About The Position
The Service Loyalty Coordinator is responsible for making outbound service calls, building customer relationships, and scheduling appointments for the Service Department. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering customers to make informed decisions. With a nationwide network of dealerships, AutoNation provides a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. The company is a proud member of the Fortune 150 and is undergoing a multi-year digital transformation. AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds. Through its DRV PNK mission, AutoNation has raised over $40 million for cancer-related causes, demonstrating a commitment to making a positive difference in the lives of Associates, Customers, and communities.
Requirements
- High School Diploma or Equivalent
- One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
- Ability to read, write, add, subtract, divide and comprehend written instructions and information
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
Nice To Haves
- 6-12 months previous work experience (preferred)
- Previous industry experience (preferred)
Responsibilities
- Ask the customer qualifying questions to uncover needs and directs calls appropriately
- Ensures that service consultants receive messages promptly
- Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
- Provide reporting to dealership management
- Collect retail charges from the customer in cash, check or authorized charge account
- Provide customers with the proper change and/or receipt
- Properly process and document charge purchases according to the policies established by the Controller
- Close all internal repair orders promptly and route to Billing Clerk for processing
- File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
Benefits
- Competitive compensation
- 401k matching
- insurance plans (health, dental, vision)
- maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
