Service and Repair Coordinator

CENTURY FIRE PROTECTION LLC

25d

About The Position

Responsible for coordinating service and repair activities for fire protection and life safety systems; serves as the primary point of contact between field technicians, customers, and internal teams to ensure service calls are scheduled, executed, and documented accurately and efficiently.

Requirements

High School Diploma and 2+ years of experience in service coordination, dispatch, or administrative support
Proficiency with Microsoft Office, scheduling software, and ERP systems
Prolonged periods of computer and phone use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds; vision abilities required by this job include close vision.

Nice To Haves

fire protection, construction, or facilities service experience preferred

Responsibilities

Schedule and coordinate service calls for fire alarm, sprinkler, suppression, and life safety systems
Dispatch technicians and manage daily and weekly service schedules
Communicate with customers regarding service appointments, access requirements, and job status
Track service tickets, work orders, and technician progress in ERP/service management systems
Review service documentation for completeness and accuracy
Coordinate follow-up repairs, inspections, and return visits
Support billing by ensuring service documentation is complete and submitted timely
Assist with emergency service coordination as needed
Maintain accurate service records and customer histories