Service and Parts Consultant/Assistant Service Advisor Parts Counterperson
About The Position
Friendly Acura of Middletown is looking to fill a full time position for a Service and Parts department assistant. This candidate will fluctuate between service and parts on a daily basis in the capacity of service advisor, parts counter person Job Description: Ensure that customers receive prompt, courteous, and effective service in person and by answering phones Serve as support to the Service Advisors and parts department team Open and close new and used car internal repair orders Provide quotes to sales department for reconditioning of used cars Prioritize required services Oversee the parts sales process from customer inquiry to finding the part to invoicing the customer. Work with parts manager to locate any parts not in stock. Complete special order part request for any parts that need to be ordered for the customer. Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership. Perform other duties as assigned. Communicate with staff and customers in a friendly and professional manner. Must follow all company safety policies and procedures.
Requirements
- Ability to answer phones and coordinate service area
- Must be available to work on Saturdays
- Strong customer service skills needed
- Strong communication skills to deal with customers, employees and vendors
- Problem solver
- Must be computer friendly
- Ability to work in a fast-paced work environment
- Strong organizational and time management skills
- Valid Driver’s License
- Professional appearance required
- Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
Nice To Haves
- Previous automotive/dealership service experience highly preferred
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service in person and by answering phones
- Serve as support to the Service Advisors and parts department team
- Open and close new and used car internal repair orders
- Provide quotes to sales department for reconditioning of used cars
- Prioritize required services
- Oversee the parts sales process from customer inquiry to finding the part to invoicing the customer.
- Work with parts manager to locate any parts not in stock.
- Complete special order part request for any parts that need to be ordered for the customer.
- Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership.
- Perform other duties as assigned.
- Communicate with staff and customers in a friendly and professional manner.
- Must follow all company safety policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
