Service Advisor/Counterperson
About The Position
At Smithville Ford we are a small, but growing dealership and have an opportunity for a unique position. As part of the Balderston Auto Group, we treat all our staff members as our family. Together we make up a huge family united not in blood, but in heart and goal. We have always been able to transfer this positivism to our customers as each of our staff conveys this feeling of belonging to the customers they deal with. We provide all of our staff members with a golden chance to excel at work through our various productivity enhancing training modules. Also, we take excellent care of our newly joined staff members by providing them with the proper orientation on the facilities and the cars. As a result, we are in a position to proudly say that we have the best-trained staff in the industry. Responsibilities Oversee service & parts order, maintain the service drive & parts inventory. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work and parts between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Success Index at or above company standards. Assist in diagnosing vehicle problems, order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others.
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver’s license
Responsibilities
- Oversee service & parts order, maintain the service drive & parts inventory.
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work and parts between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems, order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Benefits
- Family owned over 40 years.
- 40 Hour per week guarantee
- Paid vacation
- Air-conditioned shop
- New facility with state-of-the-art technology
- Employee discounts
- Pet friendly
- We provide you with one of the industry’s TOP training programs, and it’s Free and Paid!
- Family environment
- Community outreach focus
- Fastest growing Subaru dealer in the Midwest
- Flexible schedule
- Performance Bonus Program
- Full Benefits Package including Healthcare Benefits, 401k.
- Upward Mobility: We love to promote from within
- BALDERSTON AUTO GROUP is an Equal Opportunity Employer
- Full-Time Opportunities for Women, Minorities, and Veterans are encouraged to apply.
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
