Service and Installation Executive

Kantar • Miami, FL

5d • Remote

About The Position

Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. #LI-KantarMedia Job Details Job Details Our Service and Installation Execs are the key relationship holders between Kantar and our US panel members; walking panellists through the install process, delivering an excellent level of service and supplying important support to the panel. The Service and Installation Execs will work closely with Operations colleagues and those from other functions to ensure a seamless client-centric service for our Panel.

Requirements

• Communication - Excellent relationship building and communication skills with internal stakeholders and panel members.
• Innovative with a continuous improvement mindset
• Customer service and problem solving – must have a polite and professional manner with a positive attitude towards problem solving.
• Collaboration - Team player who is happy to lend a hand when needed.
• Proactive, self-motivator with the ability to work autonomously when needed.
• Some weekend working required – one weekend shift in four – and flexibility around shift timings is essential.
• Problem solving - ability to work in a fast-paced environment with demonstratable experience of working to deadlines.
• Ability to perform tasks efficiently with a high level of accuracy.
• Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner.
• Ability to multitask with a flexible attitude to work.
• Fluent English essential; fluent Spanish desirable

Nice To Haves

• Understanding of TV and associated technology desirable but not essential

Responsibilities

• Work remotely with panel members to install and maintain metering equipment and software in panel homes.
• Provide outstanding customer service and be part of a professionally minded team that delivers a standout experience for our panel members.
• Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
• Perform interactive tests and quality checks.
• Capture information from about the equipment in the panel members homes and update a central database.
• Educate and encourage panel members in the correct use and care of the metering equipment.
• Accurately log and report panel home activity as required.
• Collaborate with others to maintain accurate stock levels of metering equipment.
• Collaborate with Continuous Improvement (CI) agents to identify and address areas for improvement in the service.
• Provide support on ad hoc projects and initiatives.
• Conduct validation checks to identify any issues with data held against a home that could impact data processing.
• Work with the wider team to ensure SLA’s (Service Level Agreements) and project deadlines are met.
• Working some evenings and weekends as part of the standard working week required.

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with matching
• Tuition Reimbursement
• Commuter benefits
• Unlimited FTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees