Service and Facilities Associate Coordinator

University of Denver•Denver, CO

16h•$20 - $23

About The Position

Service and Facilities Associate Coordinator Reporting to the Assistant Director of Student Programs, the Service and Facilities Associate Coordinator, will be responsible for the daily management and operations of the Ritchie Center part-time service and facilities associate staff. This includes member services desks planning and coordination, ensuring part-time staff are providing excellent customer service, transaction training and other related training for front desk staff. This position delivers an exceptional customer experience to all visitors of the Ritchie Center through managing the front-line interactions that customers will have. These include parking, facility entry and access, transaction experience, facility quality, communication and safety. This is a temporary position to end on or before June 30 th, 2026. Non-benefited positions are eligible to work a maximum of 1,000 hours in a calendar year (January-December). Essential Functions Ensure part time service and facilities staff are trained and coached on facility and operations expectations, customer service and the Daniel L Ritchie Center for Sports & Wellness standards of service. Daily Management and Oversight: Ensure service points are properly staffed, assigned work, and supervised. Managing service points to high level of customer service and quality. Set-up tours of the facility for potential new members. People Management The Service and Facilities Coordinator will oversee approximately 50 part-time staff members. They are responsible for the following: Provide ongoing monthly training and coaching for part time employees including operating and safety protocols, job specific responsibilities, and live action training. Ensure all staff have completed required certifications and training prior to working; maintain certification expiration dates and ongoing training. Schedule all staff and ensure coverage at programs, events, and operations. Operations Maintain daily quality and cleanliness of venues through management of part time staff. Ensure check-in procedures are defined and followed properly. Ensure part-time staff have badge access needed to the appropriate keys and doors, depending on the shift. Ensure part-time staff are entered and have access to systems used by both service and facilities associates. Resolve member locker combination and/or keypad issues. Ensure inventory is stocked, including retail in both Coors Fitness Center and Joy Burns Arena. Update inventory for member locker room amenities. Communication The Service and Facilities Coordinator will communicate with students, faculty/staff, alumni, and members to execute a successful service offering. This will include the following: Respond to membership inquiries in real time by managing phone, chat, and email. Ensure part-time staff communicate with members and providing a welcoming, service and quality focused atmosphere. Knowledge, Skills, and Abilities Staff Training: ability to motivate and build relationships with part-time staff to achieve desired outcome in relation to a high-quality service and experience for students, members, and guests. Customer Service: ability to engage and strengthen our relationships with students, alumni, and the Denver community. Physical Demands: Employee is regularly required to be able to operate work-related equipment. The employee must be able to frequently move about the facility with the capability of transporting equipment or objects up to 50 pounds. The employee must be able to effectively communicate verbally with customers and employees of the university. Mathematical Skills: Ability to calculate figures and amounts such as discounts, percentages, and participation statistics. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Other skills and abilities: ability to work with the public with tact and judgment. Excellent organizational skills required.

Requirements

Bachelor’s Degree
Minimum of 2 years of related experience
CPR; First Aid; AED; Blood Borne Pathogen; Concussion Training
Staff Training: ability to motivate and build relationships with part-time staff to achieve desired outcome in relation to a high-quality service and experience for students, members, and guests.
Customer Service: ability to engage and strengthen our relationships with students, alumni, and the Denver community.
Physical Demands: Employee is regularly required to be able to operate work-related equipment.
The employee must be able to frequently move about the facility with the capability of transporting equipment or objects up to 50 pounds.
The employee must be able to effectively communicate verbally with customers and employees of the university.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, percentages, and participation statistics.
Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Other skills and abilities: ability to work with the public with tact and judgment.
Excellent organizational skills required.

Responsibilities

Ensure part time service and facilities staff are trained and coached on facility and operations expectations, customer service and the Daniel L Ritchie Center for Sports & Wellness standards of service.
Ensure service points are properly staffed, assigned work, and supervised.
Managing service points to high level of customer service and quality.
Set-up tours of the facility for potential new members.
Provide ongoing monthly training and coaching for part time employees including operating and safety protocols, job specific responsibilities, and live action training.
Ensure all staff have completed required certifications and training prior to working; maintain certification expiration dates and ongoing training.
Schedule all staff and ensure coverage at programs, events, and operations.
Maintain daily quality and cleanliness of venues through management of part time staff.
Ensure check-in procedures are defined and followed properly.
Ensure part-time staff have badge access needed to the appropriate keys and doors, depending on the shift.
Ensure part-time staff are entered and have access to systems used by both service and facilities associates.
Resolve member locker combination and/or keypad issues.
Ensure inventory is stocked, including retail in both Coors Fitness Center and Joy Burns Arena.
Update inventory for member locker room amenities.
Respond to membership inquiries in real time by managing phone, chat, and email.
Ensure part-time staff communicate with members and providing a welcoming, service and quality focused atmosphere.