Service Analyst

Gallagher•Midvale, UT

12d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. This position is responsible for using strong communication and technical skills to properly handle service inquiries and process benefit renewals.

Requirements

Bachelor's degree in Computer Science or related field, with 3 plus years experience working with data warehousing and programming.
Proficiency in VB.net, ASP.net, HTML, SQL Server.
Ability to function independently, to proactively offer creative solutions to data challenges as they arise and to communicate effectively with vendors, clients, and coworkers.

Nice To Haves

Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm
Good customer service skills or prior experience
Ability to multi-task, prioritize, and manage time effectively
Solid technical skills, especially with SaaS and Excel
Excellent grammar and communication skills
Project management skills
Basic mathematical skills
Ability to work in a team-oriented environment
Strong communication skills and active listening

Responsibilities

Support and assist administrators with basic ongoing system functions andquestion
Identify and assess customers’ needs to achieve satisfaction
Troubleshoot and research issues to identify root causes
Use deductive problem-solving skills to investigate and solve a broad range ofproblems.
Assist with reporting requests
Update the system with any requested changes (ex. plan, rate, or rule updates)
Assist with ACA processes and data auditing
Understand employee benefits and necessary configuration rules, including costcalculations
Attend all team and global team meetings
Attend all webinars for respective system/vendor
Train administrators and update custom administrative user guides
Create and maintain client documentations and records
Follow communication procedures, guidelines, and policies
Perform Open Enrollment (OE) demos for current clients
Stay current with system information, changes and updates
Facilitate client calls when needed
Assist with agenda and call notes for client calls

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program