Service Ambassador

Emory Healthcare•Atlanta, GA

13d

About The Position

JOB DESCRIPTION: Expedites flow of patients through clinic and hospital appointments. Proactively assesses the needs of the patients and sections prior to patient arrival through review of clinic and provider schedules and staffing levels. Provides a visible and specific channel through which patients can seek solutions to problems, concerns, and unmet needs. Provides daily feedback to the section practices regarding patient flow and satisfaction . The presence of the Service Ambassador keeps the focus of patient relations in view of all staff and verifies the organizations commitment to patient satisfaction and service excellence. Serves as a neutral facilitator in gathering the patient's perspective and the healthcare provider/employee's perspective.

Requirements

Bachelor's Degree or equivalent in health related field preferred.
Three (3) to five (5) years of strong customer service required.
Excellent oral and written communication skills.
Exceptional interpersonal skills, including demonstrated ability to elicit and understand what patients/staff are saying, and understand how we can best respond to provide excellent service.
Ability to collaborate, motivate, elicit information from poor and evasive communicators and represent the patient/staff perspective.
Strong conflict management skills.
Must be able to function objectively in hostile, sensitive, and stressful situations; work autonomously, think on ones feet; manage stress, anticipate, improvise and synthesize extensive information to focus issues.
Ability to use 10-key calculator, computer, fax machine, printer, copier, typewriter, and telephone.
Detail oriented.
Ability to coordinate workloads and set priorities.
Word and Excel proficiency.

Responsibilities

Expedites flow of patients through clinic and hospital appointments.
Proactively assesses the needs of the patients and sections prior to patient arrival through review of clinic and provider schedules and staffing levels.
Provides a visible and specific channel through which patients can seek solutions to problems, concerns, and unmet needs.
Provides daily feedback to the section practices regarding patient flow and satisfaction.
Serves as a neutral facilitator in gathering the patient's perspective and the healthcare provider/employee's perspective.