Service Ambassador

Community Transit • Everett, WA

4d

About The Position

As a Service Ambassador, you will greet our transit riders, answer questions, solicit feedback, provide information about fares and all Community Transit services, and verify fare payment. You will provide a positive customer experience by maintaining a customer-centric mindset. Although you will work under minimal supervision, you will work closely with your team and other departments to help ensure customer issues are quickly resolved or reported for resolution.

Requirements

• 2 years of face-to-face customer service experience
• Must possess a valid Washington State driver's license and maintain a good driving record (no more than 2 moving violations and/or accidents within the last 3 years)
• Ability to work a flexible schedule and maintain regular and reliable attendance
• Ability to work in all weather conditions
• An equivalent combination of education and experience to successfully perform the job duties is also accepted.
• Practices that deliver excellent customer service
• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission. Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals. Demonstrating courtesy, sensitivity, and respect in all interactions.
• Excellent interpersonal and intercultural communication
• Customer Service and Empathetic Listening
• Conflict Resolution
• Working cross-functionally, e.g., with law enforcement and other first responders
• Time management
• Multi-tasking
• Problem solving and Decision making. Using logic and reasoning to approach problems
• Working effectively without direct supervision

Nice To Haves

• Fluency in another language other than English
• Verbal de-escalation experience
• Experience using Microsoft Office, spreadsheet, and calendar software

Responsibilities

• Ride assigned bus trips to assist customers. On Swift routes, inspect customers tickets and passes for proof of payment.
• Provide assistance and information to customers on the regional transit and fare system.
• Prepare and submit digital or written reports on all activities.
• Check and test fare equipment and customer-facing technology for proper functioning and report any malfunctions.
• Solicit feedback from customers to ensure their expectations are being met and report concerns to the appropriate teams. You may also be involved in developing and testing solutions.
• Attend community events, festivals, and residential and cultural outreach events to provide transit and fare information to the attendees.
• Perform other duties of a similar nature or level, as assigned.

Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue nineteen (19) days of Paid Time Off (152 hours) in their first year and receive ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed