Experienced Service Advisors

Clay Cooley Auto Group•Irving, TX

13d

About The Position

Experienced Service Advisors Nissan of Irving is seeking to recruit skilled and enthusiastic Service Advisors to join our rapidly expanding Service Center. The Service Advisor is the frontline of the Service Department who assists customers with understanding their vehicle's maintenance and repair options and provides an estimate of cost before they are scheduled with the Technician. If you're ready for a rewarding and challenging new role, apply today! Employee Benefits & Compensation Package: Paid time off (PTO) and Holiday pay Company paid life insurance Health and wellness plans Medical, dental, vision, and supplemental insurance Flexible Spending accounts Financial retirement plans WITH COMPANY MATCHING 401K and ROTH Employee Discounts

Requirements

Flexible schedule
Sales experience and comprehension of the automotive industry
Basic computer operating knowledge
Streamlined onboarding process
Stand, walk, or sit for long periods of time without resting. (Up to 5 hours)
Capability to read and interpret documents, write routine reports and correspondence, communicate effectively with employees, managers, and customers.
Applicants must be 18 years or older and be authorized to work in the United States.
Applicants must have a valid driver's license and must complete the pre-employment screening.

Responsibilities

Advise and explain costs of vehicle maintenance and repairs to service customers.
Address inquiries and concerns and find a resolution for customer satisfaction.
Manage and update customer vehicle records, create invoices, process payments, and validate warranty information.
Update the database and offer accurate billing options to the customer.
Promote additional services and products.
Contribute to the Service Departments revenue goals.
Schedule service appointments and coordinate with technicians.
Prepare the Repair Orders, including descriptions of problems, required repairs, and cost estimates.
Verify customer's auto insurance and set up loaner vehicles when necessary.
Collaborate with the Rental Agent for alternative transportation during the service of the vehicle.
Provide progress reports to the customer throughout the service process.
Communicate with the customers concerning the timeline of completion.