Experienced Service Advisor
About The Position
We are looking for a customer service representative to attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services. As a Midas customer service representative you will meet sales goals and deliver world-class customer experience from beginning to end, you will identify customer needs and accurately gather client Information to coordinate service with technicians. Deliver exceptional customer service while listening and consulting customers Excellent phone skills driving sales and setting appointments for the store Following up with customers, services requested, estimated completion times etc. Offering company's credit line to customers and processing applications Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts Deliver and discuss pricing estimates with customers as well as promoting shop service specials Work within a team environment while keeping in tune with our companies’ vision, purpose, core values, and employee creed Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks Maintain inventory counts Overall cleanliness and organization of the store Other duties as assigned As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com
Requirements
- A minimum of 2 years of sales or customer service experience
- General automotive knowledge
- Excellent customer service disposition
- Good communication skills
- Leadership ability
- Team orientation
- Ability to work a flexible retail schedule including weekends, evenings and holidays
- Valid driver’s license
Responsibilities
- Meet sales goals and deliver world-class customer experience from beginning to end
- Identify customer needs and accurately gather client Information to coordinate service with technicians
- Deliver exceptional customer service while listening and consulting customers
- Excellent phone skills driving sales and setting appointments for the store
- Following up with customers, services requested, estimated completion times etc.
- Offering company's credit line to customers and processing applications
- Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
- Deliver and discuss pricing estimates with customers as well as promoting shop service specials
- Work within a team environment while keeping in tune with our companies’ vision, purpose, core values, and employee creed
- Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
- Maintain inventory counts
- Overall cleanliness and organization of the store
- Other duties as assigned
Benefits
- 401(k)
- Bonus based on performance
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
