Service Advisor

Tesla • Austin, TX

6d

About The Position

Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy. Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible
Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed
Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
Conduct transactions, guide customers through corrections, and summarize repair work performed
Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up
Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

Requirements

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
• Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner
• Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team
• Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations
• Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines
• Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies
• Valid driver’s license required

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and concerns
• Take ownership of service visits
• Foster a welcoming environment for our customers
• Assess technical issues
• Explain service needs to customers in understandable terms
• Offer solutions over the phone when possible
• Actively listen to customer concerns
• Ask clarifying questions to identify issues accurately
• Escalate to Service Manager as needed
• Effectively communicate with Technicians
• Accurately document service details into the Dealer Management System with meticulous attention to detail
• Conduct transactions
• Guide customers through corrections
• Summarize repair work performed
• Efficiently manage multiple appointments and priorities
• Maintain organized records
• Provide prompt status updates
• Ensure thorough follow-up
• Build trust with customers by providing empathetic service
• Handle complex issues with patience
• Create positive experiences that drive loyalty and repeat business

Benefits

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees