Service Advisor

Performance Chrysler Jeep Dodge RAM Centerville•Centerville, OH

29d•$50,000 - $75,000

About The Position

Performance Jeep Dodge RAM Centerville seeks professionals holding the title of Service Advisor! You will engage with customers to address vehicle concerns, create work orders, and simplify complex repairs. If you love vehicles and helping others, we invite you to be part of our mission to deliver exceptional customer satisfaction to Every Customer, Every Vehicle, Every Day! We Offer Comprehensive Benefits: Medical Dental Vision Life Short- and Long-Term Disability Paid Time Off Retirement 401K Plans with Generous Company Match! Why Choose Performance Chrysler Jeep Dodge RAM Centerville? Highest Volume CJDR Location in Both Dayton and Cincinnati, OH! Newly upgraded facility Brand new employee break room Advancement rewards for top performers State of the art showroom Modernized customer lounge New vehicle delivery showcase expansion Performance Chrysler Jeep Dodge RAM Centerville, offers a wide selection of quality vehicles and a commitment to exceptional customer service. Our supportive team fosters a positive work environment and provides ongoing training for employee growth. Join us in delivering excellent buying experiences for Very Customer, Every Vehicle, Every Day!

Requirements

3+ years of Service (Writer) experience preferred
High school diploma/GED preferred
Competent level of computer literacy
Substantial time management technique
General understanding of automotive maintenance
Maintain an energetic, positive, and respectful attitude with everyone
Valid driver’s license with a driving record that allows you to drive customers and company vehicles.
Performance Chrysler Jeep Dodge RAM Centerville is a drug-free workplace

Responsibilities

Maintain your Customer Satisfaction Scores at or above the district goal
Receiving in customers and their automobiles in the most effective and timely manner
Constant communication with your service technicians
Calling customers with diagnostic results and recommendations from your technicians
Selling the recommendations from your technicians
Communicate authorized recommendations to your technicians with a “promise time” for completion of work
Prompt call to customers when vehicle is washed and ready
Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
Close all repair orders and review with customers as they pick up their automobiles