Service Advisor - Ron Tonkin Acura
About The Position
Ron Tonkin Acura is a premier automotive dealership known for exceptional customer service, integrity, and a commitment to excellence. We are currently seeking a Service Advisor to join our professional and customer-focused service team. This is an outstanding opportunity for an experienced advisor who is passionate about delivering a premium service experience and building lasting client relationships. If you thrive in a fast-paced dealership environment, enjoy working with customers, and take pride in being the bridge between service technicians and clients—we want to hear from you! Why Work for Ron Tonkin Acura? Ron Tonkin Acura is a respected, well-established dealership with a reputation for professionalism, quality, and customer satisfaction. We believe our employees are the foundation of our success and are committed to providing a supportive, rewarding workplace. Here’s what sets Ron Tonkin Acura apart: High-Volume, Premium Brand – Consistent service traffic with loyal Acura customers Customer-Centered Culture – Focus on transparency, trust, and long-term relationships Modern Service Department – Clean, organized facility with advanced diagnostic technology Career Growth Opportunities – Ongoing Acura training, professional development, and advancement potential Strong Management Support – Clear processes, teamwork, and leadership that values your role
Requirements
- Previous experience as an automotive service advisor preferred
- Strong customer service and interpersonal skills with a professional demeanor
- Ability to clearly explain automotive repairs and maintenance to customers
- Knowledge of dealership service operations and repair order processes
- Experience using dealership management systems and digital service tools (CDK is a plus!)
- Strong organizational and time-management skills
- Commitment to dealership policies, manufacturer standards, and customer satisfaction goals
- Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.
Responsibilities
- Greet customers promptly and professionally, creating a welcoming service experience
- Listen to customer concerns and accurately document vehicle issues and service requests
- Prepare clear, detailed repair orders and explain recommended services and maintenance
- Communicate effectively with technicians regarding diagnostics, repairs, and timelines
- Provide timely updates to customers throughout the service process
- Ensure all work is completed according to Acura manufacturer standards and dealership procedures
- Review completed repairs with customers and explain invoices and future maintenance needs
- Maintain accurate records and documentation within the dealership service system
- Handle customer concerns and resolve issues with professionalism and care
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
