Service Advisor

Fox CDJR Southfield•Southfield, MI

15h•$50,000 - $150,000•Onsite

About The Position

Are you ready to elevate your career in the heart of Southfield, MI? As a Full-Time Service Advisor at Fox CDJR Southfield, you'll immerse yourself in a dynamic and energetic dealership environment that thrives on customer satisfaction and excellence. This onsite role invites you to be the problem solver for our valued clients, crafting solutions that foster trust and loyalty. With competitive pay ranging from $50,000.00 to $150,000.00 yearly, the earning potential is as exciting as the team culture. Join us and experience the thrill of being part of a high-performance group where professionalism meets fun. Your journey to an extraordinary career starts here, where each day is an opportunity to shine brighter than the last. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Embrace your passion for service and discover how rewarding a career with Fox CDJR Southfield can be! Fox CDJR Southfield: Our Story As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today! Are you excited about this Service Advisor job? As a Full-Time Service Advisor at Fox CDJR Southfield, you will be the heartbeat of customer interactions, scheduling service appointments with precision and professionalism. Your welcoming demeanor will greet customers promptly, gathering crucial vehicle information to streamline their experience. Prior to their arrival, you’ll proactively obtain essential customer and vehicle data, ensuring a smooth process. Your expertise will shine as you write clear and accurate descriptions of vehicle problems on repair orders. By inspecting vehicles and referencing service histories, you’ll recommend necessary services while providing comprehensive written cost estimates for labor and parts. Throughout the day, you will diligently check on repair progress, keeping customers informed of any changes in estimates or timelines, always seeking their authorization before proceeding with additional work. Once repairs are completed, you’ll review orders thoroughly, ensuring accuracy, and explain all charges transparently, solidifying trust and satisfaction with every client interaction.

Requirements

Two to four years related experience and/or training; or equivalent combination of education and experience.
Experience and desire to work with technology to drive an exceptional customer experience.
Excellent communication, organization and follow-up skills.
Ability to multi-task, prioritize and manage time effective.
Valid driver's license.

Responsibilities

scheduling service appointments with precision and professionalism
greet customers promptly, gathering crucial vehicle information to streamline their experience
proactively obtain essential customer and vehicle data, ensuring a smooth process
write clear and accurate descriptions of vehicle problems on repair orders
inspect vehicles and referencing service histories
recommend necessary services while providing comprehensive written cost estimates for labor and parts
diligently check on repair progress, keeping customers informed of any changes in estimates or timelines, always seeking their authorization before proceeding with additional work
review orders thoroughly, ensuring accuracy, and explain all charges transparently