Service Advisor
About The Position
Do you have an interest in the transportation industry? Do you have a background in customer service and are looking to make a change? Gabrielli Truck Sales of PA is looking for a Service Advisor to join our team at our Coopersburg PA location. This is a full-time position: Tuesday to Saturday from 6:00am to 3:00pm Our Service Advisor ensures that customers are greeted openly and friendly, coordinates customer repair requests, estimates cost of repairs within set guidelines, and manages shop repair orders. Assists Service department with clerical duties, such as: documentation required for warranty, policy settlements, customer and vendor contact.
Requirements
- Effective communicator both written and verbal
- Excellent listening skills
- Basic computer skills
- Customer oriented
- Strong phone skills
Nice To Haves
- Mechanical aptitude (not required but preferred)
Responsibilities
- Coordinates and tracks status of customer repair orders with Service Manager and Shop Foremen for task assignment.
- Ensures customers receive the most expedient service available through listening, questioning and understanding repair requests.
- Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
- Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
- Maintains repair orders, by ensuring they are properly opened and closed timely.
- Stays informed of current service bulletins, recalls and warranty information.
- Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
- Advises customer of needed service work, as well as suggests additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.).
- Contacts vendors and OEM’s for product information or authorizations.
- Obtains purchase orders from customers and sublet providers.
- Participates in training to stay current on technical and warranty issues.
- Assists in maintaining a clean shop and office area.
- Performs other duties as assigned by a supervisor.
- Contact customers with update on the vehicle progress in the shop.
- Answering the phones in a polite and courteous manner.
- Assist in policy changes when policy is modified or created.
Benefits
- Competitive weekly pay
- Paid vacation, sick time, and holidays
- Competitive and comprehensive health benefits with a 95% Company-paid deductible
- Company-paid short-term disability
- Company-paid AD&D Insurance
- 401(k) program with Company match
- Optional long-term disability available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
