Service Advisor

Victory Lane Ford•Litchfield, IL

About The Position

Service Advisor – Victory Lane Ford V ictory Lane Ford is looking for a customer-focused and motivated Service Advisor to join our service team. As a Service Advisor, you’ll be the link between our customers and our technicians, ensuring every guest receives excellent service and clear communication throughout their repair or maintenance experience. The responsibilities of a Service Advisor include greeting customers, listening to their needs, writing repair orders and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. At Victory Lane Ford , we are committed to providing a supportive environment where our employees and customers feel valued. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements

Previous experience required, at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience required, at a Ford dealership is a plus
Past experience as a service advisor, assistant lane manager or service consultant

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers