Service Advisor - Nissan - $2,000 SIGN ON BONUS !!

Germain Automotive Partnership•Columbus, OH

About The Position

The Service Advisor is responsible for managing the end-to-end service experience for dealership customers. This role serves as the primary point of contact between customers and the service department and is accountable for accurate service documentation, customer communication, and coordination of vehicle repairs in accordance with dealership standards and manufacturer requirements. THIS POSITION WILL INCLUDE A $2,000 SIGN ON BONUS!!!

Requirements

High school diploma or equivalent preferred
Customer service experience
Effective communication and organizational skills
Basic computer proficiency

Nice To Haves

Automotive service or Service Advisor experience
Knowledge of automotive maintenance and repair terminology
Experience using dealership management systems (e.g., CDK, Reynolds & Reynolds)

Responsibilities

Receive and assist service customers in person, by phone, and electronically
Document customer concerns and vehicle conditions accurately
Create and maintain repair orders in the dealership management system (DMS)
Explain service recommendations, costs, and estimated completion times
Obtain and document customer authorization for services
Coordinate service work with technicians and parts personnel
Monitor repair progress and update customers as needed
Review completed repairs with customers at vehicle pick-up
Conduct post-service follow-up when required
Recommend maintenance and repair services consistent with manufacturer guidelines
Meet established individual and department performance metrics
Support service department goals related to productivity, profitability, and customer satisfaction
Ensure all service activity complies with dealership policies, manufacturer standards, and warranty requirements
Maintain accurate and complete service records
Follow established processes for quality control, customer communication, and issue escalation
Ability to stand, walk, and move throughout the service drive and service department for extended periods
Ability to operate dealership computer systems and standard office equipment
Ability to safely drive customer and dealership vehicles for intake, movement, test driving, and return
Must possess and maintain a valid driver’s license and acceptable motor vehicle record
Ability to work in a fast-paced environment with frequent interruptions
Ability to work a flexible schedule, including evenings and Saturdays