Service Advisor

Joseph Buick GMC•Cincinnati, OH

1d•Onsite

About The Position

Joseph Buick GMC is a family-owned and operated dealership group that has grown to be one of Cincinnati's largest, serving the Cincinnati, Columbus, and Dayton Ohio areas. The dealership has earned top recognition as one of the best Cincinnati Buick and GMC dealers. The Service Advisor role involves overseeing service orders and the flow of the Drive Lane, ensuring that customers receive prompt, courteous, and effective service. This position requires taking ownership of the customer's experience, providing concierge support for all owner inquiries, and ensuring the daily inventory of technicians' time is consistently sold to service customers. The Service Advisor will also be responsible for answering technical questions about vehicle problems, warranties, services, and repairs, maintaining the Customer Success Index at or above company standards, and overseeing the administration of warranty claims. Additionally, the role includes training and supervising the service department, reinforcing company policies, adhering to company standards, encouraging compliance with applicable laws and regulations, and maintaining good working relationships to foster positive employee relations.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Willing to submit to a pre-employment background check and drug test
Possess a valid driver's license and have a satisfactory driving record

Responsibilities

Oversee service orders and flow of Drive Lane
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationships and foster positive employee relations