Service Advisor- EM

Thompson Tractor•Birmingham, AL

3d•Onsite

About The Position

The Service Advisor is responsible for supporting the local branch Service Department. The Service Advisor’s primary job is to consult with our customers about their service needs and sell them service solutions. Service Advisors sell and coordinate services for customers including the following: meeting customers, listening to their concerns about their equipment/implements, suggesting appropriate repair and maintenance services, selling new accessories or replacement parts, recording service orders, following up with customers as the services are performed and explaining the repair and maintenance work to customers following its completion.

Requirements

High school diploma or the equivalent required.
Experience using personal computers (including Microsoft Word and Excel) and basic typing skills required for this position.
Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
Communication and organizational skills are critical to being successful in this position.
Verbal and written communication skills
Organizational skills
Microsoft Office Suite
Microsoft AX2012
Microsoft Word and Excel
Business communication skills training
Sales training
OSHA & MSHA required training.
Compliance training
Safety

Responsibilities

Manage incoming phone calls to the branch for shop or field repairs
Open and properly segment work orders, applying correct codes and tax information.
Communicate quotations and estimates to customers.
Sell Parts and Service solutions to customers.
Communicate additional items found during inspection or troubleshooting process.
Update customers on repair status of all assigned jobs daily.
Follow up with parts personnel on back ordered parts.
Effectively communicate with Service Department Personnel to address customer needs
Review completed work orders for accuracy to allow for timely invoices.
Adjust technician labor, parts, or miscellaneous transactions on segments when necessary.
Collect COD payments from customers as required.