Service Advisor

Cummins • Fort Myers, FL

7d • Onsite

About The Position

We are looking for a talented Service Administrator to join our sales and service department in Fort Myers, FL.
In this role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
- Review work orders to ensure accuracy for invoicing and warranty.
- Complete required training on a timely basis.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

Responsibilities

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers needs and gathers pertinent information
• Creates basic work orders in appropriate systems
• Provides some status updates to customers, as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed