Service Advisor

AC Nelsen Enterprises Inc•Omaha, NE

51d•Onsite

About The Position

For 100 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers. We are currently searching for a full time customer service advisor to work in our fast-paced service department. As a service advisor with AC Nelsen RV, you help customers by assisting solving issues that they're having with their trailer, scheduling service appointments, and making sure that the customers are happy with the service that we provide. This position would also assist our service manager by:

Requirements

The ideal candidate would have experience working in an auto or RV shop, or a related service field.
If you don't have that experience, but are mechanically inclined and willing to learn, that works!
Excellent customer service and organization skills are required, along with a team-focused attitude.
The applicant must have an empathetic personality and be able to confer with all levels of customers.
We prefer the applicant has experience using Microsoft office products and be computer literate and willing to learn our proprietary system.
The applicant must be able to work in various environments including: outdoors, office, and shop area.

Responsibilities

Answering service department phone calls, directs calls to correct person or department
Scheduling work in and out of shop
Checking in customers
Following up with parts orders
Contacting customers with work updates
Performing administrative duties for service department, which include: correspondence, faxing, filing, follow-up emails, etc.