Service Advisor

Stocker Chevrolet, Inc.•State College, PA

7d•$40,000 - $60,000

About The Position

Are you a "people person" with a passion for automotive excellence? Stocker Subaru is seeking an ambitious, customer-focused Service Advisor to join our fast-paced service department. In this pivotal role, you aren’t just a liaison; you are the bridge between our world-class technicians and our valued local community. The Role As a Service Advisor, you are the face of our service center. Your mission is to translate "car talk" into clear, actionable solutions for our customers. You’ll manage the customer journey from the first "hello" to the final hand-off, ensuring every client drives away feeling confident and cared for.

Requirements

Good time management skills
Reliable and be able to be counted on by team members and management
Be customer focused
Be able to multitask
Have good communication skills
The ability to work evenings and some saturdays

Responsibilities

Customer Advocacy: Listen intently to customer concerns, document symptoms accurately, and act as their dedicated guide through the repair process.
Technical Liaison: Perform initial inspections and test drives to help technicians pinpoint issues quickly.
Financial Clarity: Verify warranty, insurance, and service contract coverage; provide transparent, accurate repair estimates.
Workflow Management: Schedule appointments, draft detailed repair orders, and maintain meticulous records in our database.
Team Collaboration: Partner with supervisors and technicians to ensure every vehicle is serviced with speed, precision, and quality.