Service Advisor

Stirling Honda • Longview, WA

7d • $60,000 - $80,000

About The Position

An Automotive Service Advisor sells and schedules needed service work in the service department.

Responsibilities

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time."
• Checks with dispatcher, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
• Closes repair order as appropriate.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Obtaining and keeping 95% or better CSE score
• Being a team player
• Ability to work in a fast-paced environment
• Effective Communicator
• Other duties as assigned

Benefits

• 7 paid Holidays
• Medical, Dental and vision package
• 401k retirement options
• Paid vacation after 1 year of employment
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed