Service Advisor - General Employment Application

Bob Moore Auto Group, LLC

24d

About The Position

The primary responsibility of this position is to follow the Auto Group’s process which results in the successful service labor and parts purchase and long-term customer retention.

Requirements

High School Education
Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
Good interpersonal, time management and organizational skills
Ability to identify and achieve targeted goals
Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
Ability to work well with a range of individuals
Ability to prioritize multiple jobs
Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
Ability to work independently and/or as part of a team
Ability to effectively respond to inbound and outbound phone calls
Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude
While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
The employee must regularly lift and/or move up to 25 pounds, and frequently required to lift up to 50 lbs and the employee is occasionally required to lift in excess of 100 lbs with proper assistance
Specific vision abilities required by this job include close vision and distance vision
The employee will frequently be exposed to loud noises and must be able to locate and discriminate sounds in this loud environment.
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Nice To Haves

Previous sales experience preferred

Responsibilities

Greet customers and carefully record the customer’s concerns to generate an accurate work order
Track the status of open repair orders during the day keeping both the customers and technicians updated with approvals and delays
Obtain the training necessary to know what is covered under warranty for each franchise
Perform regular and scheduled contacts with previous customers and make appointments for maintenance items
Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done
Help the cashier close tickets and notify customers that their vehicles are ready for pickup
Explain repair order charges to customers and promptly notify the service manager of any customer service problems
Strive to meet management’s benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
Enforce safety precautions specific to work area
Other responsibilities as assigned