Service Advisor Arapahoe Hyundai

Asbury Automotive•Centennial, CO

43d•$80,000 - $120,000

About The Position

Automotive Service Advisors greet guests, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and visit with, text, email, or call the guest for permission to do the work. They also advise guests on other available services.

Requirements

Previous dealership Service Advisor experience required.
English language required, (Bilingual a plus)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Valid Driver's License
Must be able to pass pre-employment screening (background and drug.)
Must be at least eighteen years of age

Responsibilities

Greets guests on the drive in a timely, friendly manner and obtains vehicle information using available technologies and utilizing photos upon arrival.
Advises guests about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with guests about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a detailed description of the guest's concern on the repair order to help the technician locate the problem.
Notifies team leads/dispatcher of incoming work.
Communicates with technicians and parts department on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Explains the work performed and the repair order charges to the guest.
Performs active delivery, obtains and secures method of payment, and collects all necessary signatures prior to delivery of guest vehicle.
Handles guest complaints and communicates details with management.
Answers incoming phone calls and schedules service appointments.

Benefits

Paid holidays & paid time off
Paid training
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Team Member assistance program
Team Member discounts on vehicle purchases, parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives
Aggressive Team Member referral program with bonus opportunities