Mt Vernon IA, Service Advisor

P & K MIDWEST INC • Mount Vernon, IA

4d

About The Position

Job Purpose: Schedules service jobs and assigns to service technicians. Works closely with customers to ensure total customer satisfaction.

Requirements

• Previous service experience
• Familiar with JD and competitive products
• Excellent customer service skills
• Strong verbal and written communication skills
• Demonstrable strong organizational skills
• Demonstrable problem solving and decision-making skills
• Ability to work under pressure and meet deadlines
• Ability to work in and promote a team atmosphere
• Must be able to handle stressful situations and handle multiple tasks simultaneously
• Ability to handle changing priorities
• Detail oriented
• Must be self-motivated
• Must be able to lift and/or transfer a maximum of 100 lbs. with frequent lifting and/or carrying of various items weighing up to 50 lbs.
• Must be able to twist, turn, reach, push, pull, lift and bend.
• Must have good eye, hand and foot coordination for operating equipment.
• Must have good eye sight (20/20 or corrected to such).
• Must have good hearing - well enough for safety purposes.
• Safety Sensitive Position

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.
• Works closely with other department personnel to manage the workflow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.
• Opens and maintains work orders.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Reviews Pathways “What’s New” regularly.
• Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.
• Performs other duties or functions as directed by management in line with the objectives of the dealership.

Benefits

• Competitive Pay
• Comprehensive Benefits Package (including health, dental, vision, & life)
• Company Matched 401(k) Retirement
• PTO & Holiday Pay (starts on day one)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed