Keystone IA, Service Advisor

P & K MIDWEST INC•Keystone, IA

About The Position

Keystone IA, Service Advisor Job Purpose: Schedules service jobs and assigns to service technicians. Works closely with customers to ensure total customer satisfaction. Essential Duties: Fields internal and external customer inquiries to the Service Department. Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge. Works closely with other department personnel to manage the workflow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met. Opens and maintains work orders. Reviews work orders for completeness and accuracy prior to customer billing. Reviews Pathways “What’s New” regularly. Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary. Performs other duties or functions as directed by management in line with the objectives of the dealership. Safety Sensitive Position Service Advisor Pay & Benefits: Competitive Pay Comprehensive Benefits Package (including health, dental, vision, & life) Company Matched 401(k) Retirement PTO & Holiday Pay (starts on day one)

Requirements

Previous service experience
Familiar with JD and competitive products
Excellent customer service skills
Strong verbal and written communication skills
Demonstrable strong organizational skills
Demonstrable problem solving and decision-making skills
Ability to work under pressure and meet deadlines
Ability to work in and promote a team atmosphere
Must be able to handle stressful situations and handle multiple tasks simultaneously
Ability to handle changing priorities
Detail oriented
Must be self-motivated
Must be able to lift and/or transfer a maximum of 100 lbs. with frequent lifting and/or carrying of various items weighing up to 50 lbs.
Must be able to twist, turn, reach, push, pull, lift and bend.
Must have good eye, hand and foot coordination for operating equipment.
Must have good eye sight (20/20 or corrected to such).
Must have good hearing - well enough for safety purposes.

Responsibilities

Fields internal and external customer inquiries to the Service Department.
Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.
Works closely with other department personnel to manage the workflow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.
Opens and maintains work orders.
Reviews work orders for completeness and accuracy prior to customer billing.
Reviews Pathways “What’s New” regularly.
Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.
Performs other duties or functions as directed by management in line with the objectives of the dealership.