Service Advisor - BMW

McKenna Motor Company Inc • Norwalk, CA

4h

About The Position

McKenna BMW is looking for an Experienced Service Advisor for our store.  This is a great opportunity for a customer-focused, detail-oriented, highly motived individual to join our excellent service department.  McKenna BMW is part of the McKenna Motors 9 dealership group which includes the Porsche, BMW, Mini, Volvo, Volkswagen and Subaru brands.  We offer a competitive pay plan & benefits, and opportunities for growth and promotion.

Service Advisor Job Duties (include but are not limited to):

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Performs other duties as assigned.

Requirements

• Minimum 1 years Service Advisor experience required
• Excellent communication skills including the ability to effectively communicate in person, over the phone and in writing
• Ability to operate an automobile, including one with manual transmission
• Valid U.S. Driver's license
• Must be willing to submit to a pre-employment background check and drug screen
• Clean driving record needed
• Applicants must have the ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously
• Applicants must be detail-oriented and well organized

Nice To Haves

• Experience with ADP or similar Dealer Management Systems preferred
• Experience with Microsoft Word, Outlook and Office applications preferred
• Outstanding customer service skills

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED