Service Advisor

Diehl KIA of Hermitage • Hermitage, PA

10d

About The Position

Diehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor at our Kia of Hermitage Location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate. As a Service Advisor you will: Greet customers in a timely and friendly manner Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order Advise customers on the maintenance intervals according manufactures specifications Provide customers with a complete and accurate estimate for labor and parts Provide customers with a detailed breakdown of all charges for the services performed to their vehicle Obtain prior authorization from the customer or warranty company of repairs that need to be completed Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress Verify manufacturer and extended warranty coverage

Requirements

• Clean driving record
• Time management skills
• Commitment to 100% customer satisfaction
• Have basic computer skills to include typing and Microsoft Excel
• Be organized, professional and courteous

Nice To Haves

• Customer Service: 2 years (Preferred)
• DMS experience (preferred)

Responsibilities

• Greet customers in a timely and friendly manner
• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
• Advise customers on the maintenance intervals according manufactures specifications
• Provide customers with a complete and accurate estimate for labor and parts
• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
• Obtain prior authorization from the customer or warranty company of repairs that need to be completed
• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
• Verify manufacturer and extended warranty coverage

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed