Service Advisor, VTRL Service Department - Fontana, CA

Velocity Vehicle Group•Fontana, CA

2d•$28 - $32•Onsite

About The Position

Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets across the U.S. Southwest and Southeast regions and in Canada. With over 3,000 company trucks in our local markets plus the support of NationaLease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. VTRL is looking for a Service Advisor to join our team in Fontana, CA! If you have great customer service skills and enjoy working in a fast-paced environment, we’d love to hear from you. Velocity Truck Rental and Leasing is looking for a dynamic and self-starting individual for the role of Service Advisor at our Rancho Dominguez Location, in the role of Service Advisor, you will provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. A Service Advisor key job is to manage the warranty process and assist through the entire repair and warranty event in collaboration with their Service advisor(s), Shop Staff & Management from time the vehicle arrives. Responsibilities can include collecting data from technicians, communicating with the customer, tracking open warranty repair orders on the work in process, invoicing & processing warranty claims, tracking parts, and assessing warranty coverage limits. Your Warranty Administrator should also be an expert in all areas of our service administrative processes and systems.

Requirements

Two (2) to five (5) years of office administration experience
Two (2) to five (5) years of warranty or automotive/diesel industry preferred
Strong knowledge of Microsoft Office Suite
Ability to work in a highly Interactive environment
Excellent attention to detail
Excellent time management & organizational skills
Excellent communication, customer service, problem-solving and sales skills, including the ability to maintain composure under stress
Excellent decision-making, Negotiation & Good problem solving abilities are a must
Skills in Accounting, General Ledger Accounting, and Accounts Receivable preferred
Bilingual a plus
Must be able to pass post offer drug test, physical and background checks

Nice To Haves

Two (2) to five (5) years of warranty or automotive/diesel industry preferred
Skills in Accounting, General Ledger Accounting, and Accounts Receivable preferred
Bilingual a plus

Responsibilities

Warranty Management for all Warranty Events for assigned locations
Warranty RO Invoicing & Claims Processing based on set KPI’s, Goals and Budgets
Daily Work In Process Management for all warranty jobs
Timely Payment, Schedule Management, Reconciliation & Aging management
Warranty Determination & Advisor Support
Service Advisor & Warranty Administrative Training (All Service Staff)
Liaison between the Shop and Warranty Manufacturers
Failed Parts Mgt & Coordination with the Parts Dept.
Audit Compliance and Trend Review
Processes invoices and repair orders for payment into the maintenance management system.
Maintains all unit and other files for proper filing and document retention as per legal requirements.