Service Advisor

GATR Truck Center•Waukee, IA

just now•Onsite

About The Position

Join Our Dynamic Team at GATR Truck Center! Do you have a GATRdone attitude, a strong work ethic, and a passion for growth and excellent customer service? If so, we want YOU on our team! Position: Full-Time Service Advisor - 2nd Shift (11:30 PM - 8:00 PM) M-F + Saturday rotation Location: Waukee, IA Compensation: Competitive pay based on experience and qualifications. Why GATR Truck Center? At GATR Truck Center, we value our team members and offer a supportive environment where you can thrive. We're an authorized dealership for Volvo, Hino, Mack, and Kalmar Ottawa trucks, serving five locations in Minnesota and Iowa. We also deal in Hyundai Translead Dry Van Trailers. Our mission is to provide outstanding service and support to our customers, and we need passionate individuals like you to help us achieve that. What You'll Do:

Requirements

1-3 years of experience
High School Diploma or Equivalent
Valid Driver's License and insurable driving record
Strong organizational and communication skills
Familiarity with heavy vehicle service terminology

Responsibilities

Maximize Productivity: Schedule shop work to ensure maximum productivity and department profitability.
Customer Interaction: Schedule service appointments, gather customer and vehicle data, and keep customers updated on repair progress.
Detailed Explanations: Explain repair costs and time requirements, obtain proper authorizations, and provide detailed explanations of completed work.
Compliance: Ensure compliance with manufacturer warranty and policy procedures.
Coordination: Coordinate part requirements with the parts department and handle telephone inquiries.