Service Advisor

Lithia & Driveway•Medford, OR

11d

About The Position

We searching for a highly motivated and experienced Service Advisor to join our award winning team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we’re expanding and ready to invite experts in sales and service to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed. As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Requirements

Previous Service Advisor experience, required
Reliable, shows up ready to work
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
Valid drivers license with acceptable driving record.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Prior experience as an automotive technician a plus.

Responsibilities

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.