Service Advisor

Kunes Country Automotive Management Inc•Delavan, WI

About The Position

Shift Your Career into High Gear as a Service Advisor at Kunes Auto Group! Start Your Journey with Us! The Kunes Auto Group isn't just an automotive and RV dealership; it's a thriving community across Wisconsin, Illinois, and Iowa! As an award-winning auto group, we're on the lookout for exceptional candidates to join our dynamic team. Whether you're in sales, service, or beyond, we’re dedicated to our employees and customers. Start your journey today and drive your future with us!

Requirements

Customer-Focused: A strong commitment to delivering excellent service.
Tech-Savvy: Basic knowledge of computer programs to keep things running smoothly.
Education: High school diploma or higher required.
Math Skills: Basic math for billing and payments—keeping the numbers in check!
Clean Driving Record: A valid driver's license is essential for this road trip.
Driven Personality: Eager to learn and support team dynamics as we navigate the fast lane together.

Responsibilities

Customer Welcome Wagon: Greet clients with enthusiasm and provide outstanding service from arrival to departure.
Service Navigator: Assist customers in understanding their vehicle's servicing needs.
Problem-Solving Mechanic: Transform customer concerns into actionable work orders for our skilled technicians.
Communication Roadmap: Keep customers informed throughout the service process, ensuring they feel valued every mile of the way.
Knowledge Fuel: Participate in training on new products and services to stay ahead of the curve.
Relationship Builder: Maintain a follow-up system that encourages repeat business and builds lasting connections.
Quality Control Driver: Ensure all automotive work meets our high standards for safety and performance.
Customer Satisfaction Advocate: Address complaints promptly to maintain a stellar Customer Service Index (CSI).
Transportation Support Crew: Provide customer transportation as needed, ensuring a smooth ride for everyone.

Benefits

Comprehensive Coverage: Medical, Dental, Vision coverage to keep you in top shape.
401K Plan: Secure your future with our retirement savings plan—your financial pit stop!
Paid Time Off (PTO): Time to recharge your batteries and hit the road again.
Casual Work Environment: Comfortable attire while you make a difference in our dealership.

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