Service Specialist: The Dealership Alternative You Can Trust
About The Position
As a Service Advisor , you are the face of Midas. You’ll guide customers through the service process, ensuring each visit is smooth, professional, and positive. Working closely with technicians, you’ll coordinate repairs and communicate clearly to deliver top-quality automotive care. We pride ourselves on delivering exceptional automotive service while fostering an environment of growth and teamwork. Whether you’re an experienced advisor or new to the field, you’ll find opportunities to build your skills, earn more, and advance your career. Our people are the foundation of our success—and we reward excellence every step of the way. Join Our Team If you’re passionate about providing great service, working with a dedicated team, and being part of a trusted brand, apply today to become a Service Advisor at Midas . Help us redefine what it means to deliver dealership-quality service with a personal touch. As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
Requirements
- Prior Service Advisor or customer service experience preferred
- Strong verbal and written skills to explain services clearly
- Ability to multitask and manage time in a fast-paced shop
- Basic understanding preferred, but training provided
- Familiarity with scheduling or POS systems is a plus
- Professional, customer-first mindset
Responsibilities
- Customer Engagement: Greet customers warmly and professionally
- Needs Assessment: Listen to concerns, inspect vehicles, and recommend services
- Service Estimates: Prepare detailed, easy-to-understand repair estimates
- Collaboration: Communicate effectively with technicians for accurate, timely repairs
- Customer Updates: Provide clear updates on vehicle status and timelines
- Documentation: Maintain accurate service and customer records
- Front Office Management: Keep the reception area clean, organized, and inviting
- Customer Service Excellence: Ensure every customer leaves satisfied and confident in our work
Benefits
- Competitive salary
- Opportunity for advancement
- Training & development
- Competitive Pay with performance-based commissions and bonuses
- Annual Year-End Bonus recognizing your contributions
- Consistent Schedule: 5-day workweek (Mon–Sat, 8 AM–5 PM) with Sundays off
- Paid Time Off: 5 holidays and 5 vacation days annually
- Birthday Off (Upon Request)
- Overtime Opportunities for those seeking extra earnings
- State-of-the-Art Shop: Clean, organized, and equipped with modern diagnostic tools
- Adaptive Learning Program: 3–5-minute daily training with reward opportunities
- ASE Certification Incentives: $1.50 raise per ASE certification, including C1, with fees paid by Midas
- Employee Discounts on services and personal vehicle work
- High-Volume Location: Busy, high-rated shop with a strong customer base
- AAA-Approved Facility offering dealership-level service with a personal touch
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
