Dealership Support Specialist

Curbee • Dallas, TX

3d • Hybrid

About The Position

As a Dealership Support Specialist, you will be the first line of support for Curbee dealership partners, ensuring issues are resolved quickly, clearly, and with full context. You will serve as the bridge between Dealers, Product, Engineering and Success to ensure a good Dealer experience while improving overall product quality. This role is critical as Curbee continues to scale. You’ll take full ownership of inbound support, develop a deep understanding of dealership workflows, and help ensure that bugs, configuration issues, and usability gaps are addressed. This is a hands-on role in a fast-moving, iterative SaaS environment where attention to detail, follow-through, and curiosity are essential.

Requirements

• 2–5 years experience in Automotive SaaS support, technical support, or a related role
• Experience supporting dealership tools, platforms, or systems (DMS, CRM,, or similar)
• Strong problem-solving skills with the ability to stay organized under volume
• Clear written and verbal communication skills
• Comfortable learning and navigating software tools, dashboards, and workflows
• Naturally curious and detail-oriented
• Comfortable owning problems end-to-end
• Enjoy helping people and making complex issues feel simple
• Excited to grow with a product that’s still being built

Nice To Haves

• Ability to write scripts or fix small code/configuration issues
• Experience with early-stage or fast-iterating SaaS products
• Prior experience with tools such as SmartPath Service, Tekion, ShopMonkey, Shopware, or similar DMS and CRM platforms.

Responsibilities

• Serve as the first point of contact for when dealers need support
• Triage incoming support tickets and determine whether issues are: configuration-related data or setup issues training or usage gaps true product bugs
• Resolve issues directly using admin tools, configurations, and internal systems whenever possible
• Clearly communicate status and close the loop with dealers through resolution
• Communicate with kindness and tone of helpful confidence
• Escalate issues to Engineering with clear, actionable documentation
• Partner with Engineering to test bug fixes before and after release to ensure root issues are resolved
• Assist in validating that fixes work in real dealership workflows
• Create, maintain, and improve help center articles and internal documentation as the product evolves
• Spot patterns in tickets (e.g., recurring configuration changes, common bugs, usability) and proactively share insights with Product and Engineering
• Contribute feedback that helps guide roadmap decisions and product improvements
• Assist onboarding new dealers with account setup and configuration
• Be a subject-matter expert in how dealerships use Curbee day to day
• Travel up to 15% to visit dealers periodically and gain firsthand insight into real-world usage

Benefits

• A competitive salary, equity ownership (because we’re all in this together), unlimited PTO, comprehensive benefits, and the chance to make a massive impact in a small, fast-moving team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees