John Deere Service Advisor

West Central Equipment LLC•Cambria Township, PA

2d•Onsite

About The Position

West Central Equipment, the John Deere agriculture and turf equipment dealership in Central and Western Pennsylvania, is seeking a Service Advisor for our Ebensburg Store. We sell, service, and supply parts for John Deere tractors, skid steers, balers, combines, planters, mowers, utility vehicles, implements and related equipment. The Service Advisor will be someone who has operated farm, construction or commercial mowing equipment and has knowledge of equipment engines and systems. The right candidate has good people skills, service department experience and the ability to identify equipment problems. West Central Equipment and John Deere provide excellent training and experience for future career growth. High quality customer satisfaction and communications ability is required for this position. Job Duties:

Requirements

Ability to read and comprehend English
Excellent customer service and communication skills
Good mechanical aptitude
Good understanding of hydraulic and electrical systems used in tractors and mowers
Solid computer and point-of-sale system skills
Ag and Turf equipment product knowledge
Must be willing to download company apps on your personal phone

Responsibilities

Interpret equipment problems through listening, clarifying, inspecting and test driving
Verify if warranty coverage, service contract or maintenance plan participation is applicable
Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates
Prepare repair orders (RO), enter RO into service database system
Assign work to service technicians
Maintain customer relationship and enhance company reputation
Maintain equipment records
Plan delivery and pickup of equipment, and coordinate trucking schedules as needed
Prepare billing documents and complete billing and payment with customers
Complete required training